gobot

Chatbot for Service Technicians

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Rather than searching for a customer’s history by navigating a maze of menus, field service technicians can use gobot to simply request that information and have it instantly provided.

Appointments and meetings can be scheduled automatically without picking up the phone or sending an email. Instead of scheduling appointments based solely on availability, gotbot can optimize appointments based on a number of factors, such as customer needs, weather, traffic and areas of expertise.

If technicians get stuck while in the field, they can use gobot as a resource of information.